Refund policy

Not quite what you expected? Our products may be returned for store credit within 90 days of original purchase, provided they are unopened and in like-new condition. Return shipping will be at the expense of the buyer. All returned goods must include your order number, a printed receipt would be preferred but not required, e-mail address, shipping address, and phone number. Please allow 3 to 4 days after we receive your return for processing. For any questions please contact our Customer Service team. Our Customer Service hours are Monday - Friday: 8 AM - 4 PM CST.

What if the product was damaged? Even though most of our products are not susceptible to damage during the shipping process, if you receive damaged items, we will replace them. Just email customer service and you’ll get a return label to send it back. An identical (when available) replacement item will be sent to the buyer at no additional cost. 

Send all returns to:

One Big Happy

Returns Department

1005 S Hughes St.

Hamilton, MO 64644